Can you be patient with technology that’s not behaving well? How about your patience with people who maybe aren’t behaving so wonderfully because of the misbehaving technology? If you didn’t shudder at the thought, then consider applying to be a GTeam FZ LLC Level 1 Support Agent.
We pay $10/hour ($500 fixed-price payment for a trial job if that trial leads us to hire you). We work with you through one of several approved staffing and payment platforms which will charge a percentage fee on your gross earnings, but you understand how those are. For United States citizens and permanent residents, we pay $8/hour because we have to cover W-2 processing.
Basic skills you’d need besides patience:
- Experience with customer support and ability to focus on what the customer needs (instead of how the customer is behaving), so you can use our support processes and systems to help customers.
- Prioritization and time management – you’d have more than 10 issues assigned to you at any one time, and you’ll have to understand what to do first to get everything done.
- Technical skills – this role is not all that technical, but you should still know your way around a computer and learn to use our software products so you can answer the basic questions (“why can’t I find the on button?”)
Other skills we’d like to see:
- Speak, write, and even communicate well in English, and in any other language in which you’re hired to talk to customers.
- Ability to handle an environment where our core support systems and processes are continuously improved over time. Yes – things change. A lot. Can you move with us?
- Video Skype capability, webcam, and you know how to use them to talk with us and do daily work.
- 40 hours/week available, mainly during US Eastern work hours (8am to 6pm). That’s when most of our customers are available, so if you need to work different hours, talk it over with your supervisor.
How to qualify:
- Show us who you are. We need verifiable identification, online skills tests, and a brief Skype video interview. Sorry, this part is not paid, but it won’t last more than a week, and if you’ve got the motivation, you’ll be done in a few hours.
- Try out the job. During a one-week fixed-price trial assignment, prove to us that we should give you the full-time position of 40 hours/week at the job’s hourly rate. We’re looking for progress and dedication; if you show that, we may have other positions in GTeam FZ LLC for you even if you don’t get the assignment quite right.
How to start:
We’ll make you a fixed-price offer to start qualifying, and you’ll get detailed instructions as soon as you accept this offer for the test phase. (This is not the paid part, but it’s how we get you into the appropriate recruiting team room.)
GTeam FZ LLC is proud to be an equal opportunity employer that provides an exceptional work environment. All candidates will be required to undergo and pass a rigorous background check to ensure a safe and productive workplace.
Click “Apply for this Position” below.
