Sample Customer Service Resume
[Last Name, First Name]
[Address, Zip]
[Phone No., Mobile, Fax, Email Address]
Customer Service Resume Objective
Customer service representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company brand name
Customer Service Work Experience/Background
[Job Title]
[Company details], [Location] 2009 – present
- Responded promptly and answered/resolved customer inquiries and complains.
- Communicated directly with customers by phone, electronically or face to face.
- Provided technical support to customers using maintenance procedure based on the company products.
- Investigated and resolved service issues and/or products’ problems.
- Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
- Evaluated frequently all information to handle customer satisfaction level.
- Managed administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and action taken including – transactions, comments, and inquiries and complains.
- Wrote and kept accurate records of discussions or correspondence with customers.
- Produced written information for customers and followed up on customer interactions.
[Job Title]
[Company details], [Location] 2005 – 2009
- Analyzed statistics or other data to determine the level of customer service performance of the team.
- Managed and supervised a team of customer services reps.
- Developed feedbacks for the customer service team.
- Met with other team managers to discuss possible improvements to customer service and company’s products.
- Trained and coached team members to deliver a high standard of customer service.
- Learned about products and services and kept up to date with changes.
- Kept ahead of technology developments by attending professional courses.
ACHIEVEMENTS
Developed the customer service policy for the organization: developed customer service procedures, performance level and standards for the organization.
Customer Service Key Skills
Strong Interpersonal communication skills
Problem analysis and problem solving
Organizational skills and customer service orientation
Adaptability and ability to work under pressure
Initiator
Customer Service Education & Qualifications
High school diploma
Relevant customer service courses
Relevant knowledge on computer applications
Knowledge on administrative procedures and software
Languages knowledge
Relevant products’ knowledge
